Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center built into your Hosting Control Panel offers a selection of help articles and frequently asked questions. Aimed toward fixing any common issue that you might possibly run into, they are contributed by our support team of competent technicians.

  • Top quality support service

  • How–To Video Clips

  • If you’d like to see how an action is executed or how a problem is settled, rather than just reading about it, have a look at our compilation of educational video tutorials. They address a variety of topics and will help you quickly find your way around our Hosting Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 customer care service and include a 60–minute ticket response time guarantee. Our competent tech support engineers will be available to you night and day and will resolve any issue that you may run into within maximum 1 hour after the customer support ticket submission. Normally, a response will be provided to you within 20 minutes.