A ticketing system is the most common means of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the easiest way to handle an issue that takes a certain amount of time to investigate or that has to be escalated to a server admin. In this way, all replies contributed by either party will be kept in the same place in case somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to log in and out of no less than 2 accounts to carry out a specific task or to reach the company’s customer service staff. In case you wish to administer a number of domain names and each one is hosted in a separate account, you will have to use even more accounts at the same time. On top of that, it may take a substantial amount of time for the provider to process your ticket request.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while you are browsing through your files or tweaking various account settings. The ticketing system is being monitored 24/7/365 by our tech support team members and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to receive assistance. Unlike some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for information with regard to any billing or technical problem. Additionally, you can see a selection of articles, which will help you fix the most commonly faced complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more efficient to manage everything from one single location, which is the reason why we have incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which comes with every single semi-dedicated server package. This will permit you to handle the communication with our tech support team along with your hosted content, which means that you won’t have to remember an additional log-on name for a different admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you’re browsing the files hosted in your semi-dedicated account. Additionally, you can go through older tickets using a smart search functionality or read applicable help articles, which provide solutions to commonly met challenges. The built-in trouble ticket system is closely monitored 24/7 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you.