Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while you are browsing through your files or tweaking various account settings. The ticketing system is being monitored 24/7/365 by our tech support team members and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to receive assistance. Unlike some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for information with regard to any billing or technical problem. Additionally, you can see a selection of articles, which will help you fix the most commonly faced complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything from one single location, which is the reason why we have incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which comes with every single semi-dedicated server package. This will permit you to handle the communication with our tech support team along with your hosted content, which means that you won’t have to remember an additional log-on name for a different admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you’re browsing the files hosted in your semi-dedicated account. Additionally, you can go through older tickets using a smart search functionality or read applicable help articles, which provide solutions to commonly met challenges. The built-in trouble ticket system is closely monitored 24/7 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you.